Total loss claims are a painful and stressful situation; this negative process can leave your clients feeling abandoned and disillusioned and unsure where to turn next to get them back on the road.
Our total loss vehicle replacement solution can help to significantly speed up the claims cycle and transform the customer journey. VRN will streamline the whole total loss claims process, delivering a significant uplift in client retention by driving high levels of customer satisfaction.
Clients are guided with one to one personal care to ensure a seamless experience through every step of the process.
With an average door to door delivery of just 4 days, your clients will soon be back to the way things were before their accident, ensuring they can carry on with their busy lives.
Our customer centric team is focused solely on customer satisfaction rather than sales, resulting in drastically increased retention rates.
A dedicated online portal gives your clients exclusive access to over £70 million of stock vehicles whilst offering unique benefits such as:
With around 10% of accidents now involving vehicles less than 1 year old, and most insurance policies containing “New for Old” replacement as standard, a robust vehicle replacement strategy is becoming extremely important for insurers.
VRN work directly with vehicle manufacturers and have secured industry-leading discounts, which are available exclusively to our partners.
We have direct access to a network of over 4000 UK dealers though our dedicated dealer system ‘Matrix’. Our unique process scores each dealer on performance to provide consistency of supply and ensure SLAs are met.
To ensure consistent levels of excellent customer service, VRN have invested in Net Promoter Score, the industry’s leading software to help monitor and improve performance.
A purpose built system allowing us to easily communicate and negotiate with our approved dealer network on replacement vehicles within the agreed parameters.
Our fully encrypted online referral portal has two-way transfer to immediately update the claims team as to the current status of all claims.
Under GTA rules, a non-fault hire vehicle should continue for a maximum of 7 days after receipt of the final settlement cheque. However, if a vehicle is purchased, the vehicle should come off hire immediately.
Our replacement solution helps the customer easily manage their replacement purchase and ensure they are quickly put back into the position they were before the incident.
With an average door to door delivery of just 4 days, the solution can deliver significant savings in the form of reduced hire costs and improved efficiencies.
All clients can be sent a bespoke insurance quote with their new vehicle assisting in new sales opportunity and increased levels of customer satisfaction.
Our IT platform captures all inputs and customer interactions to deliver a comprehensive MI reporting suite. All information is available in real time, which helps to improve the customer experience and assist in the auditing process.
With total losses accounting for around 3% of all reported claims in the UK, delivering a vehicle replacement scheme is vitally important for vehicle manufactures to secure long term client retention.
Statistics show that improving customer retention by 2% has the same effect as decreasing costs by 10%. Our turn key solution bolts into an existing accident management provider or in house process via our purpose built platform to deliver a substantially better experience than traditional channels open to your clients.
A dedicated online portal gives your clients exclusive access to an extensive range of in-brand stock vehicles whilst offering unique benefits such as:
Vehicle Replacement Network (VRN) is a white-label vehicle replacement solution that works exclusively with insurers and vehicle manufacturers to deliver an enhanced customer claims journey and drive client retention.
Our unique approach significantly improves the total loss claims experience, which in turn delivers improved efficiencies and large cost savings.
The VRN team has years of industry expertise in senior positions within the motor claims and supply chain sectors plus a wealth of knowledge in the vehicle supply arena.
We are backed by one of the UK’s leading dealer groups who are experts in delivering unique vehicle supply programmes though digital platforms.