Why Vehicle Replacement Network?

Total loss claims are a painful and stressful situation; this negative process can leave your clients feeling abandoned and disillusioned and unsure where to turn next to get them back on the road.

Our total loss vehicle replacement solution can help to significantly speed up the claims cycle and transform the customer journey. VRN will streamline the whole total loss claims process, delivering a significant uplift in client retention by driving high levels of customer satisfaction.

First Party

A seamless end-to-end journey, which takes away all the stress and confusion at the very point your customers need you the most

Clients are guided with one to one personal care to ensure a seamless experience through every step of the process.

With an average door to door delivery of just 4 days, your clients will soon be back to the way things were before their accident, ensuring they can carry on with their busy lives.

Our customer centric team is focused solely on customer satisfaction rather than sales, resulting in drastically increased retention rates.

A dedicated online portal gives your clients exclusive access to over £70 million of stock vehicles whilst offering unique benefits such as:

  • 12 Month Warranty as Standard
    For added peace of mind
  • FREE Courtesy Vehicle
    Ensuring your policyholder stays mobile until they’ve taken delivery of their replacement vehicle
  • Free Door to Door Nationwide Delivery
    Or collection at over 130 locations
  • Bespoke Finance Rates
    With the guarantee to match or beat existing finance deals

New For Old

Designed to reduce administration time in sourcing and negotiating discounts on like for like replacement vehicles whilst delivering savings to the overall cost of the claim

With around 10% of accidents now involving vehicles less than 1 year old, and most insurance policies containing “New for Old” replacement as standard, a robust vehicle replacement strategy is becoming extremely important for insurers.

VRN work directly with vehicle manufacturers and have secured industry-leading discounts, which are available exclusively to our partners.

We have direct access to a network of over 4000 UK dealers though our dedicated dealer system ‘Matrix’. Our unique process scores each dealer on performance to provide consistency of supply and ensure SLAs are met.

To ensure consistent levels of excellent customer service, VRN have invested in Net Promoter Score, the industry’s leading software to help monitor and improve performance.

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Matrix

A purpose built system allowing us to easily communicate and negotiate with our approved dealer network on replacement vehicles within the agreed parameters.

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New For Old

Our fully encrypted online referral portal has two-way transfer to immediately update the claims team as to the current status of all claims.

Intervention

A turnkey vehicle replacement solution designed to reduce the overall claim costs whilst delivering an enhanced customer journey for third party clients

Under GTA rules, a non-fault hire vehicle should continue for a maximum of 7 days after receipt of the final settlement cheque. However, if a vehicle is purchased, the vehicle should come off hire immediately.

Our replacement solution helps the customer easily manage their replacement purchase and ensure they are quickly put back into the position they were before the incident.

With an average door to door delivery of just 4 days, the solution can deliver significant savings in the form of reduced hire costs and improved efficiencies.

All clients can be sent a bespoke insurance quote with their new vehicle assisting in new sales opportunity and increased levels of customer satisfaction.

Our IT platform captures all inputs and customer interactions to deliver a comprehensive MI reporting suite. All information is available in real time, which helps to improve the customer experience and assist in the auditing process.

In-Brand Replacement

An “in brand” vehicle replacement programme specifically designed for vehicle manufacturers

With total losses accounting for around 3% of all reported claims in the UK, delivering a vehicle replacement scheme is vitally important for vehicle manufactures to secure long term client retention.

Statistics show that improving customer retention by 2% has the same effect as decreasing costs by 10%. Our turn key solution bolts into an existing accident management provider or in house process via our purpose built platform to deliver a substantially better experience than traditional channels open to your clients.

A dedicated online portal gives your clients exclusive access to an extensive range of in-brand stock vehicles whilst offering unique benefits such as:

  • 12 Month Warranty
    For added peace of mind
  • Free Door to Door Nationwide Delivery
    Or collection at over 130 locations
  • Bespoke Finance Rates
    With the guarantee to match or beat existing finance deals
  • Exclusive Benefits
    Discounted service plans only available to clients using the scheme

Key Benefits

Vehicle Replacement Network delivers a range of valuable benefits

to Drivers, Insurers and Vehicle Manufacturers

Driver Benefits

VRN Driver Benefits
  • One-to-One Care
    Access to a specialist team who guide customers through every step of the process to ensure complete customer satisfaction
  • Faster Delivery
    On average, it takes a motorist 30 days to find a replacement vehicle. VRN delivers an average door to door delivery of just 4 days ensuring your clients will soon be back to the way things were before their accident
  • Keeping Your Client Mobile
    With over 73% of insurance policies not including courtesy vehicle provision once a vehicle is written off, our free courtesy car solution will keep clients mobile, ensuring a stress free process
  • Exclusive Benefits
    A range of exclusive benefits only available through the vehicle replacement scheme, including 12 month warranty as standard, free nationwide delivery and bespoke finance rates

Insurer Benefits

VRN Insurer Benefits
  • Improved Customer Journey
    A total loss claim for many people will be one of the most difficult experiences they will ever face.  Our seamless end-to-end journey takes away all the stress and confusion at the very point your customers need you the most
  • Enhanced Customer Retention
    Data shows that 50% of all customers switch insurer after a total loss claim. Our solution delivers a significant uplift in client retention by driving high levels of customer satisfaction
  • Faster Claims Cycle
    Customers can take immediate delivery of their replacement vehicle without the need to wait for settlement; ensuring claims are processed much faster. Payments are then made directly to our dealer partner to an agreed timescale
  • Cost Savings
    We provide a streamlined claims process reducing labour costs and administration time.  In addition, our New for Old programme offers industry-leading discounts, which deliver significant cost savings to the overall claim

Vehicle Manufacturer Benefits

VRN Vehicle Manufacturer Benefits
  • Increased Customer Retention
    Our online portal offers an extensive range of in-brand stock vehicles available for immediate delivery. With an average delivery of 4 days, your clients will be back behind the wheel in no time
  • Improved Customer Satisfaction
    Our customer centric team is focused solely on customer satisfaction rather than sales.  Clients can review and manage the process, on any device, without being restricted to dealership or contact centre opening times
  • Sustainable Profit
    Implementing a process delivering increased retention rates and lowering the cost of acquisition will have a positive and sustainable effect on your profits
  • Seamless Integration
    Robust APIs ensure a secure and seamless transfer of client data. Our web platforms conform to an A+ standard using separately stored encryption keys ensuring 100% compliance

About Us

Vehicle Replacement Network (VRN) is a white-label vehicle replacement solution that works exclusively with insurers and vehicle manufacturers to deliver an enhanced customer claims journey and drive client retention.

Our unique approach significantly improves the total loss claims experience, which in turn delivers improved efficiencies and large cost savings.

The VRN team has years of industry expertise in senior positions within the motor claims and supply chain sectors plus a wealth of knowledge in the vehicle supply arena.

We are backed by one of the UK’s leading dealer groups who are experts in delivering unique vehicle supply programmes though digital platforms.

Our Vision

“To create a seamless customer journey that removes the hassle and stress for customers needing a replacement vehicle after a total loss.”

Our Mission

“To deliver tangible value to our partners in the form of client retention and client satisfaction.”

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Get in Touch

If you have any questions or would like to know more about Vehicle Replacement Network please do not hesitate to get in touch with us.

  • Vehicle Replacement Network Limited
  • 23 Middle Street, Brighton, East Sussex BN1 1AL
  • 01273 004067
Contact Us

For more information, please drop us an email and we will respond as soon as possible.

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